Reported directly to the CEO and GM regarding software implementations, in-house systems training, installation department operations and warhouse operations.
Reported to the Store Manager and Department Leads regarding inventory levels, inbound & outbound shipments, and leveraged the POS and FIRST phone systems to provide top-tier customer service.
Worked directly with the owner to set up the core technology framework for running the company, conducted market analysis for the company niche, operated as the sole in-house IT consultant.
Reported directly to the IT Department Manager to facilitate development of new EDI integrations, daily monitoring & resolution of transaction errors, setup and testing of new vendor integrations, confirmation of successful data mapping to and from the backend database.